Returns & Exchanges
Regular Uniforms:
We only offer returns and exchanges for regular uniforms. Please contact us within 7 business days of receiving the item to report the problem or complaint. We will investigate your request and resolve the issue. If it is confirmed that it was our mistake, we will replace or refund the relevant item, or use the refund for your next order. Refunds will be issued after we confirm that the item has arrived at our warehouse. We do not accept returns due to incorrect sizing. Please be sure to check our size chart before placing your order.
Customized Uniforms:
We do not accept returns or exchanges for customized team uniforms (including your team name, logo, design, or colors you choose). We recommend that customers order customized samples to check the overall effect and confirm whether it meets expectations. Once the customer confirms the order details and chooses not to order a customized sample, we will not be responsible for any dissatisfaction or feedback the customer may experience.
*All accessories in our packages (socks, backpacks, bows, pom-poms, etc.) are final sale items and are non-refundable, non-returnable, and non-exchangeable.
All returns or problems with uniforms must be reported to us within 7 business days of receiving the item. Any return requests submitted more than 30 days after the invoice date will not be accepted. All product claims and/or returns must be submitted via email, detailing the reason for the return and the specific issue, and attaching photos as supporting evidence if necessary. Our Quality Assurance department will review your claim and investigate your issue. If it is determined to be our fault, we will be happy to replace the product or provide a corresponding shopping voucher. However, if it is not our fault and we can provide appropriate supporting documentation, we reserve the right to refuse customer claims, complaints, and/or issues.